Privacy Policy

1. Introduction

Bohn Refrigeration ("Bohn", "we", "us", or "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website or interact with our services.

2. Information We Collect

2.1 Information You Provide

• Contact information: Name, email address, phone number, company name, and job title when you submit inquiry forms, request quotations, or subscribe to communications.
• Project details: Technical requirements, product preferences, and application descriptions submitted through inquiry forms.
• Communication records: Content of emails, chat messages, or phone calls with our sales and support teams.

2.2 Information Collected Automatically

• Usage data: Pages visited, time spent on pages, referring URLs, and navigation paths.
• Device data: Browser type, operating system, screen resolution, and device identifiers.
• Location data: Approximate geographic location derived from IP address.

3. How We Use Your Information

• Respond to product inquiries and provide quotations
• Deliver technical support and after-sales service
• Send relevant product updates, technical bulletins, and industry communications (with your consent)
• Improve our website functionality and user experience
• Comply with legal obligations and protect our rights

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal bases: your consent, performance of a contract or pre-contractual steps, compliance with legal obligations, and our legitimate business interests in operating and improving our services.

5. Data Sharing

We do not sell your personal data. We may share your information with:

• Authorized distributors: To facilitate product delivery and local support in your region.
• Service providers: Third parties that assist with website hosting, analytics, email delivery, and CRM services, bound by data processing agreements.
• Legal authorities: When required by law, court order, or to protect our legal rights.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Inquiry and quotation data is retained for a maximum of 36 months after the last interaction.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and receive a copy of your personal data
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

8. Cookies

Our website uses cookies and similar technologies to improve functionality and analyze usage. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the Site.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

10. International Transfers

Your personal data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

12. Contact Us

For questions about this Privacy Policy or to exercise your data rights, please contact us at:

• Email: [email protected]
• Phone: +1 (800) 458-7700
• Address: 2400 Industrial Parkway, Elkhart, IN 46516, USA